Problem: The fictitious EveryCo. wanted a custom training solution for training sales associates company-wide how to handle an angry customer, with an eLearning module and job aid.

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Solution: This fold-out job aid outlines the LEARN method's five-step strategy using a bold acronym and simple bullet points that recall the method presented in the eLearning module.

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Tools: Canva.

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Features: Brand palette. See also: EveryCo. Angry Customer training eLearning design doc.